FAQ

Privacy & Security

Is it safe? Where do my data go?

Your Instagram export never leaves your browser. Is an unfollowers tracker safe? is the full answer — five facts you can check for yourself, the last of which needs no trust in us at all. What the rest of the site loads is answered on the privacy page.

Do I need my Instagram login/password?

No, absolutely not. You only need the ZIP file from Instagram’s official Data Download feature (JSON format). No login credentials required.

What data does the app access?

The app only processes the “Followers and Following” section from your Instagram data export. It doesn’t access posts, messages, photos, or any other personal content.

Functionality

What do “Not following back” and “Not followed back” mean?

• Not following back — accounts you follow who do not follow you back (pending/permanent requests are excluded from this check)
• Not followed back — accounts that follow you, but you do not follow them
• Mutuals — accounts that follow each other
• Close friends — accounts marked as close friends in Instagram

Why are some accounts missing?

Instagram may split followers into multiple files (followers_1.json, followers_2.json, etc.). The app automatically merges these files when found. If your archive structure is unusual, ensure you:

• Selected JSON format when downloading
• Chose only the “Followers and Following” section
• Downloaded “All time” data range

What file formats are supported?

• Input: Instagram Data Download ZIP files (JSON or HTML; JSON is what the guide recommends)
• Output: Free 10-row sample, then a one-time unlock (price shown on the button in your currency) for the full CSV/JSON file

Technical

Can I use it offline?

Partly. Pages and analyses you have already run keep working with the network off — the app caches what it has fetched, not the whole site. A first visit, and the first upload, need a connection. All computation is client-side either way.

Does it work on mobile?

Yes, the UI is fully responsive. However, for large archives (10k+ accounts), desktop is more convenient due to better performance and screen space.

What browsers are supported?

Modern browsers with JavaScript enabled:

• Chrome 90+
• Firefox 88+
• Safari 14+
• Edge 90+

How many accounts can it handle?

The app is optimized for massive scale:

• 1,000,000+ accounts — built and unit-tested for exports of 1,000,000+ accounts
• Filter speed: stays interactive for any badge combination, even at 1M accounts
• Search speed: near-instant with trigram/prefix indexes
• Storage: ~5 MB for 1M accounts (design target, ~40x compression)
• Memory: ~5 MB runtime usage (design target)

Comparison

Why is this better than paid services?

• Privacy: 100% local processing, and the analytics we run never receive usernames or your export file
• Transparency: Open source, you can see exactly what it does
• No login required: Uses official Instagram data export
• Free to analyze: Every badge, filter and account — the one paid item is a $7 one-time export unlock
• Customizable: Modify the code for your needs

How does it compare to Instagram’s built-in features?

Instagram doesn’t provide unfollow tracking features. This tool fills that gap using your own exported data, giving you insights Instagram doesn’t offer.

Troubleshooting

The app shows “No data found” - what should I do?

1. The format is not the cause. Both JSON and HTML exports have been read since August 2026 — upload the file you already have rather than requesting a new one.
2. Check that you selected the “Followers and following” section
3. Verify the ZIP contains a connections/followers_and_following/ folder, holding either following.json or following.html
4. Try the “Load sample” button to test the app functionality

My download is taking too long to process

• Large archives (20k+ accounts) may take 5-10 seconds to process
• Close other browser tabs to free up memory
• Use desktop browser for better performance

The counts don’t match what I see in Instagram

This is normal and expected:

• Instagram’s live data changes constantly
• The export is a snapshot from when you requested it
• Some accounts may have been deleted or made private since the export
• The app shows the state at the time of your data export

Development & Support

How to contribute or report a bug?

• Issues: GitHub Issues
• Pull Requests: See CONTRIBUTING.md
• Security: For security matters, see SECURITY.md

Can I modify the code for my needs?

Absolutely! The project is open source (MIT license). You can:

• Fork the repository
• Modify the code
• Deploy your own version
• Contribute improvements back

Is there a roadmap for new features?

Yes! See Project Roadmap for upcoming features. Already live:

• ✅ PWA support — install as an app from the browser menu
• ✅ 10 languages — including Arabic with RTL support
• ✅ 3-way theme — light/dark/system

Advanced Usage

Can I compare data from different time periods?

Currently, the app analyzes one export at a time. Historical tracking with multiple data imports is planned for v1.7.

How accurate are the results?

Results are 100% accurate based on your Instagram data export. The app shows the exact state of your followers/following at the time you downloaded the data.

Can I export my results?

Yes. CSV/JSON export ships today: download a free 10-row sample, then unlock the full file with a one-time payment (price shown on the button in your currency).

Does the app work with private accounts?

Yes, the app works with any Instagram account type (public, private, business). It only processes the follower/following data from your export.

Technical Questions

Why does the app need JavaScript?

The app processes your Instagram data entirely in your browser using JavaScript. This ensures your data never leaves your device and provides the best privacy protection.

What if Instagram changes their data format?

The app is designed to handle various Instagram export formats. If Instagram changes their format, we’ll update the app to support the new format.

Is my data stored anywhere?

Your Instagram data is stored locally in your browser’s IndexedDB for fast access. It never leaves your device. You can clear data anytime by clearing browser data or uploading a new file.

What languages are supported?

The app is available in 10 languages: English, Spanish, Russian, German, Portuguese, Turkish, Indonesian, Japanese, Arabic (with RTL support), and French. The app auto-detects your browser language.

Can I install it as an app?

Yes! The app is a PWA (Progressive Web App). Click “Install” in your browser to add it to your home screen.

Community & Support

How can I contribute to the project?

• Code contributions: See CONTRIBUTING.md
• Bug reports: GitHub Issues
• Feature requests: GitHub Discussions
• Documentation: Help improve guides and add examples

Is there a community or forum?

Yes! Join our GitHub Discussions for:

• Feature discussions
• User support
• Community tips and tricks
• Development updates

How often is the app updated?

Updates are released regularly based on community feedback and development progress. Check the roadmap for upcoming features.

Can I suggest new features?

Absolutely! We welcome feature suggestions. Please use GitHub Discussions to share your ideas.

Last updated: 2026-09-09